Who we are
This website is operated by ElectroClear.
For data protection purposes, the data controller is:
ElectroClear
Website: https://electroclear.co.uk
Email: collections@electroclear.co.uk
Phone: 01252 494071
ElectroClear provides IT, AV and electrical equipment collection services for businesses, schools, offices, landlords, contractors and commercial sites.
What personal information we collect
When you contact us or request a collection, we may collect:
- your name
- your email address
- your phone number, if provided
- your company or organisation name, if provided
- your collection address or postcode
- your preferred collection date
- details of the equipment you want collected
- access instructions or site information
- any message or information you choose to send us
We may also receive information by email, phone or through our website contact forms.
How we use your information
We use your information to:
- respond to enquiries
- arrange or discuss collections
- provide quotes where required
- plan collection routes and logistics
- provide collection paperwork, Duty of Care records and related documentation
- handle data destruction or data wiping requests where applicable
- manage customer records
- keep our website secure and prevent spam or misuse
- comply with legal, tax, accounting and regulatory obligations
Lawful basis for using your information
We rely on one or more of the following lawful bases:
Contract
Where we need to use your information to take steps at your request before providing a service, or to carry out an agreed collection.
Legitimate interests
Where we use your information to respond to enquiries, operate our business, manage customer relationships, arrange collections and maintain business records.
Legal obligation
Where we need to keep records for tax, accounting, waste compliance, regulatory or legal purposes.
Consent
Where we ask for your consent for a specific purpose, such as optional marketing or non-essential cookies.
Data-bearing equipment
If you provide equipment that may contain personal data, such as laptops, PCs, servers, hard drives, mobile devices or storage media, you are responsible for ensuring you have authority to pass that equipment to us.
Where required, we may provide secure data wiping, physical drive destruction or related data handling services. We will only handle data-bearing equipment for the purpose of collection, processing, wiping, destruction, recycling, reuse or compliance documentation.
Who we share your information with
We may share your information with:
- our staff or contractors who help arrange or complete collections
- logistics, recycling, reuse or disposal partners where required to complete a job
- website, hosting, email and form providers
- professional advisers such as accountants or legal advisers
- regulators, authorities or law enforcement where required by law
We do not sell your personal information.
How long we keep your information
We only keep your information for as long as necessary.
General enquiries may be kept for up to 24 months after the last contact.
Collection, compliance, accounting and business records may be kept for longer where required for legal, tax, accounting, waste compliance or regulatory reasons.
Where data is no longer required, it will be deleted, anonymised or securely destroyed.
Cookies
Our website may use cookies and similar technologies.
Some cookies are necessary for the website to function properly. If we use non-essential cookies, such as analytics or marketing cookies, we will ask for consent where required.
You can manage or disable cookies through your browser settings.
Contact forms
When you submit a contact form or collection request form, the information you provide is sent to us so we can respond to your enquiry or collection request.
We do not use form submissions for marketing unless you have specifically agreed to receive marketing communications.
Your rights
Under data protection law, you may have the right to:
- ask for a copy of the personal information we hold about you
- ask us to correct inaccurate information
- ask us to delete your information
- ask us to restrict how we use your information
- object to certain uses of your information
- withdraw consent where we rely on consent
- complain to the Information Commissioner’s Office
To exercise your rights, contact us at:
You can also contact the Information Commissioner’s Office at:
Security
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.
Access to personal information is limited to those who need it for legitimate business purposes.
Third-party links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of external websites.
Changes to this policy
We may update this privacy policy from time to time. Any updates will be published on this page.